Frequently Asked Questions
Everything you need to know about our luxury intimate apparel.
How do I determine my correct bra size?
We recommend using our comprehensive Size Guide found on each product page. For the most accurate fit, take your measurements while wearing a non-padded bra and compare them to our international conversion charts.
What is your return policy for intimate items?
For hygiene reasons, we accept returns on unworn items with all original tags and protective strips attached. Returns must be initiated within 30 days of delivery to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my lace and silk lingerie?
To preserve the delicate fabrics, we strongly recommend hand washing in cold water with a gentle detergent. Always air dry your lingerie and avoid using a tumble dryer, as heat can damage the elastic and lace fibers.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment details. We support major credit cards, PayPal, and other secure digital wallets for a safe shopping experience.
When will my order be processed and shipped?
Most orders are processed within 1-2 business days. Once your package is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery status.