Returns & Exchanges

At Lavinia Lingerie, we want you to feel confident and beautiful in your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Please note that for hygienic reasons, certain intimate items must remain in their original, sealed packaging to be eligible for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your unworn items with all original tags and labels attached, ensuring you include the provided return authorization slip inside the parcel.

3

Ship Items Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, or choose your own tracked shipping method.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing